You can create a store and start listing products without a CAC registration. However, completing KYC verification, which may include a CAC registration number, is required to unlock payouts and higher transaction limits.

Yes. Every merchant gets a shareable storefront link where customers can browse your products and check out directly, in addition to the invoices you can send from your dashboard.

From your dashboard, select the products or services, add your customer's details, and generate the invoice. You can send it by email or share the payment link directly with your customer.

Yes. Stock levels adjust automatically as orders are placed and fulfilled, and every movement is recorded in the Stock Ledger so you can review adjustments, transfers, and sales history.

Yes, you can create coupon codes with fixed or percentage discounts from your dashboard and apply them to specific products or your entire storefront for a limited time.

Payments are processed securely through our payment partners and credited to your Fondz wallet. From there, you can withdraw to your verified bank account at any time.

Most withdrawal requests settle within our standard processing timelines, though this can vary slightly depending on your bank and our payment partner. You can track every request under Withdrawals History on your dashboard.

Double-check your bank details in Settings before withdrawing, since Fondz resolves and displays the account name for confirmation. If a payout is sent to an incorrect account you provided, please contact support immediately so we can advise on next steps.

KYC verification confirms your identity and business details, which is required to activate payouts, raise your transaction limits, and keep the Platform safe for everyone. It's a one-time process unless your details change.

You'll need your business details and address, and identification for your business representative, which can be a BVN, NIN, international passport, or driver's license, plus a CAC registration number where applicable.

Failed verification is usually due to a mismatch between the details submitted and official records. Double-check your BVN, NIN, or business information for typos and resubmit. If it still fails, reach out to our support team for help.

Yes, you can set up your store, list products, and start selling for free. A small service charge applies to transactions, and Fondz Premium unlocks additional features for growing businesses.

Premium unlocks advanced tools such as deeper reporting, marketing features like CRM campaigns, and higher usage limits. You can compare plans and upgrade any time from the Premium page on your dashboard.

Yes, you can downgrade or cancel your Premium subscription at any time from Settings. Your plan remains active until the end of the period you've already paid for.

Yes. Under Employees, you can invite team members, assign them a job title, and control what areas of the dashboard they can access.

Yes, permissions can be assigned per role, so you can give a team member access to orders and inventory, for instance, without giving them access to your wallet or withdrawal settings.

Go to Employees on your dashboard and deactivate or remove the team member. This immediately revokes their access to your merchant account.